Report of quality policy

LAREL S.r.L. mainly aims at the distribution of spare parts for household appliances by providing high quality pre and after-sale assistance. This organisation wants to improve its competitiveness within the regional but also national context, by guaranteeing and improving all the time the distribution and assistance service.

Customer's value is the main purpose identified by LAREL S.r.L. whose managers aim to create strong and serious human relationships to all those who decide to deal with our company, for any reason.

Quality is the basic principle in every production activity made by the company. That guarantees both contractors and employees concerned. It must be performed and supported by all the people working constantly or occasionally with the organisation.

LAREL S.r.L. is constantly evolving and improving thanks to the excellent work carried out by the whole staff which follows the same ideal.

Agreements, associationism and quality certifications make LAREL S.r.L. one of the most successful companies in the white goods industry where the main activity developed proves to be a reference in Italy in the wholesale and retail distribution of spare parts and accessories and of all support services.

In order to keep having high qualitative standards and with a view to improving, LAREL S.r.L. has developed, optimised and submitted to third part certification, a quality management system able to ensure the effectiveness of the process through the involvement and participation of all internal and external resources of the organization. Every employee is continuously updated according to the role played.

LAREL S.r.L. already uses operating models proposed by European legislation for the quality company management, by referring to the legislations belonging to the international standards of the series ISO 9000.

The implementation of the adopted management model allows LAREL S.r.L. to plan properly the actions to perform for the achievement of the quality targets defined by the management and verify, systematically in relation to these ones, the efficiency and the effectiveness of the organisation as a whole.

Among the objectives to be achieved, always with a view of quality, reliability, seriousness, competence, effectiveness and efficiency, LAREL S.r.L. proposes:

- Orientation towards the customer.

- Management and coherence in the objectives: working in a coordinated way among the areas to achieve the same purpose by tracking processes and passages.

- Staff growth: continuous improvement through theoretical-practical training performed by the managers in the organisation; training required by law for its own staff and training identified by customers'need and by the market in order to have a staff able to work in an autonomous and responsible way.

- Partnership creation: the aim is both extending the offer and increasing the approval of the establishment within the economic and social context of the working area.